“Better Government Through Technology” – Striving for Service, Collaboration, Accountability, Excellence, Positivity, and Innovation.

Zero client isn't connecting

QUESTION/ISSUE:

Zero client (virtual desktop) isn't connecting to internet, printer, drivers, the correct virtual machine, and/or other devices

SOLUTION:

1. Check external device for power and connection (is it plugged in and turned on?)

2. Contact Teton County IT via Help Desk informing them of connectivity issues.

NOTE:

IT is very aware of the difficulties that the Virtual Desktop is experiencing. It is a prior networking issue that is being addressed and should be resolved by March of 2017. Thank you for your patience.

VERIFY:

Attempt access on the previously inaccessible item.

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